Shipping policy
At Davinci Chocolatier, we take great care in ensuring that your order arrives in perfect condition. Please review our shipping policy below to understand how we handle and deliver our handcrafted artisanal chocolates.
Processing Time
- All of our chocolates are made fresh and crafted to order. Please allow 2-3 business days for processing before your order is shipped.
- During peak seasons (such as holidays), processing times may increase slightly due to higher demand.
Shipping Options and Estimated Delivery Times
We offer the following shipping options to ensure your chocolates arrive fresh and in pristine condition:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Overnight Shipping: Next business day
Delivery times are estimates and may vary depending on your location and carrier delays.
Warm Weather Shipping
To protect our chocolates during warmer months, we use temperature-controlled packaging and may include ice packs to prevent melting. An additional charge may apply for these measures to ensure your chocolates arrive in perfect condition.
Shipping Restrictions
- We currently ship within [insert applicable regions, e.g., the United States, Canada, etc.].
- Due to the perishable nature of our products, we do not ship to P.O. boxes or APO/FPO addresses.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package's journey.
Damaged or Lost Packages
We take every precaution to ensure your chocolates arrive safely. However, if your order is damaged during shipping or does not arrive, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.
Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you have any concerns or questions about your shipment, please don’t hesitate to reach out to us.
Thank you for choosing Davinci Chocolatier. We can’t wait for you to indulge in our luxurious creations! 🍫✨